Air Passenger Protection Regulations



At North Star Air, the safety and well-being of our entire network, including our passengers, customers, employees and communities we serve, is always our number one priority.

In response to the spread of COVID-19 virus within Canada, North Star Air has undertaken a series of key actions to help protect the health and safety of our passengers, customers, employees and communities we serve and to ensure continuity of the essential services we provide on a daily basis into the North. Click here to learn more.

PLEASE NOTE: During the CORONA-19 situation, all northern bases including Pickle Lake, Red Lake, Kapuskasing and Thompson will have restricted access to the public.

Notice to Passengers

If you are denied boarding, your flight is cancelled or delayed at least two hours, or if your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations.

Air carriers also publish their tariffs on their websites. The tariff set out terms and conditions of carriage that apply to your travel. You may view these documents online or ask your carrier for a copy.

For more information about your passenger rights, please refer to our Air Passenger Protection Regulations Summary.  You will also find more information on the Canadian Transportation Agency’s website.