Privacy Policy

Last updated: January 12, 2026

North Star Air Ltd. (“North Star Air,” “NSA,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our passengers, customers, partners, employees, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.

By using our website or services, you consent to the collection, use, and disclosure of personal information as described in this policy.

1. Information We Collect

We may collect personal information directly from you or automatically through your use of our website and services.

a) Personal Information You Provide

This may include:

Name, address, email address, and phone number
Passenger booking details and travel information
Charter and cargo inquiries and shipment details
Payment and billing information
Identification information where required for aviation security or regulatory compliance
Employment and recruitment information (résumés, applications, certifications)
Communications submitted through forms, email, or customer service interactions

b) Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information and operating system
Pages visited and time spent on the site
Referring URLs and usage analytics

This information is used to improve website performance, security, and user experience.

2. How We Use Personal Information

We use personal information for purposes including:

Processing passenger bookings and travel services
Providing charter and cargo services
Responding to inquiries and customer support requests
Processing payments and billing
Meeting aviation safety, security, and regulatory requirements
Recruitment and employment administration
Improving our services, website, and communications
Communicating service updates, operational notices, or important information

We only collect and use personal information for purposes that a reasonable person would consider appropriate under the circumstances.

3. Consent

By providing personal information to North Star Air, you consent to its collection, use, and disclosure as outlined in this Privacy Policy. Consent may be withdrawn at any time, subject to legal, regulatory, or contractual restrictions.

4. Disclosure of Personal Information

We do not sell personal information. We may share personal information only when necessary, including with:

Service providers and partners assisting with bookings, payments, IT services, or operations
Regulatory authorities, aviation security agencies, and law enforcement when required by law
Indigenous community partners where operationally necessary and contractually governed
Professional advisors (legal, accounting, compliance)

All third parties are required to protect personal information and use it only for authorized purposes.

5. Data Security

North Star Air uses administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, or modification. Access to personal information is restricted to authorized personnel who require it to perform their duties.

6. Retention of Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law, aviation regulations, or contractual obligations. When no longer required, information is securely destroyed or anonymized.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance functionality, analyze usage, and improve performance. You may adjust your browser settings to refuse cookies; however, some website features may not function properly as a result.

8. Access and Correction

You have the right to request access to your personal information and to request corrections if it is inaccurate or incomplete. Requests must be made in writing and may be subject to verification of identity.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children without appropriate consent.

10. Changes to This Privacy Policy

North Star Air may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated revision date. Continued use of the website or services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact: