We Have Officially Moved!

All North Star Air scheduled passenger flights departing from or arriving in Thunder Bay to/from Sioux Lookout and our Northern First Nation communities, now operate from our new Passenger Check-In Lounge located at 2051 Derek Burney Drive.

This change does not apply to North Star Air's scheduled Kenora and Fort Frances services.

Scheduled flights to and from Kenora and Fort Frances continue to depart from and arrive at the Thunder Bay International Airport terminal.

If you are travelling between Thunder Bay and Sioux Lookout, or between Thunder Bay and any Northern First Nation community served by North Star Air, please check in at 2051 Derek Burney Drive.

Passengers travelling on a charter flight will continue to check in at our dedicated Charter Lounge, conveniently located on the same property at 2051 Derek Burney Drive. Our Customer Service team will direct you to the appropriate check-in area upon arrival.

Yes. We offer both:

• Complimentary one-hour parking for passenger pick-up and drop-off.
• Long-term parking conveniently located across the street from the Passenger Check-In Lounge.

• One-hour passenger parking for pick-up and drop-off is complimentary.
• Long-term parking is currently complimentary. Parking fees for the long-term parking lot will be introduced at a future date. North Star Air will provide a minimum of 30 days' notice before any parking fees take effect.

Yes. The City of Thunder Bay Transit has extended one of its bus routes to service our new facility.

A city bus stop is conveniently located directly outside the North Star Air Passenger Check-In Lounge, making it easy for passengers to travel to and from our terminal using public transit.

If you are travelling with additional baggage, oversized items, or freight, we recommend stopping at our Freight Receiving Department before checking in for your flight.

Shipping larger or additional items as freight is often more economical than paying excess baggage fees at passenger check-in. Our Cargo team will be happy to help determine the most cost-effective option for your shipment.

Yes. After checking in, all passengers will proceed through a security screening checkpoint before entering the boarding area, just as they do today.

North Star Air is pleased to offer complimentary ground transportation for passengers arriving on our flights who have onward connections departing from Thunder Bay International Airport. Please contact our Reservations Department with your flight details so we can arrange your on-demand transportation in advance. 

Yes. A courtesy phone is available in our Passenger Check-In Lounge for passengers requiring local transportation.

The courtesy phone currently provides direct access to local taxi services, and we are working with our IT department to add participating hotels that offer complimentary shuttle service to and from our facility.

In the meantime, if your hotel is not yet listed on the courtesy phone, one of our Customer Service team members will be happy to place the call for you.

We recommend arriving 60 to 90 minutes prior to your scheduled departure to allow enough time for freight drop-off (if applicable), passenger check-in, and security screening.