North Star Air Frequently Asked Questions (FAQ)

This section is designed to answer some frequently asked questions about North Star Air's services and other helpful information. If you require additional information or have other questions, please don't hesitate to contact Reservations @ 1.844.633.6294.

What happens if I miss my flight?

Passengers who do not check in for their flight will be considered a NO-SHOW.  NO-SHOW passenger's tickets are non-refundable and non-transferable.  Find out more in our Terms and Conditions section.


Are taxes included in the price of my ticket? 

Yes, all taxes and fees are included in the advertised price of your passenger airline ticket.  Fees and taxes will be broken down on your airline ticket.


Are check in times really important?

Yes, it is critical to the on-time departure and on-time arrival of your flight.  

Check in at the airport at least 30 minutes before the scheduled departure time.  

Find out more about our Check in Times & Airport Info here.


Flying with a newborn and/or children?

We recommend checking with your physician or pediatrician if your infant is less than 1 month old and you plan to travel.

Fare-paying guests are allowed one infant under two years of age to travel on their lap (guest must be 16 years of age or older).  Transport Canada requires that all children 2 and up require their own seat.

Children 12 years and younger must be accompanied by an adult.


What services do you offer for customers with limited mobility or extra physical considerations?

Special services can be made for passengers with limited mobility or extra physical considerations ahead of time by talking to one of our friendly reservation agents.


What travel documents do I need before I travel?

One piece of government issued photo ID or two pieces of government issued non-photo ID (one of which must show name, date of birth and gender) is required at the time of boarding.  

The ID must match the name on the boarding pass.