Check-In

Connecting
People.Businesses.Communities

North Star Air respects the safety and well-being of all First Nations communities. Due to community restrictions and COVID-19, flight schedules may change. 

At North Star Air, the safety and well-being of our entire network, including our passengers, customers, employees and communities we serve, is always our number one priority.

In response to the spread of COVID-19 virus within Canada, North Star Air has undertaken a series of key actions to help protect the health and safety of our passengers, customers, employees and communities we serve and to ensure continuity of the essential services we provide on a daily basis into the North. Click here to learn more.

PLEASE NOTE: During the CORONA-19 situation, all northern bases including Pickle Lake, Red Lake, Kapuskasing and Thompson will have restricted access to the public.

Check-In Information

 

We recommend allowing sufficient time at the airport for check-in, screening of checked bags and security clearance. You are required to obtain your boarding pass and check in any baggage by the check-in deadline, and be available at the departure gate to board the aircraft by the flight boarding cutoff. All passengers are required to present at least 1 piece of positive photo identification at check-in. 

Once checked in, it is the passenger’s responsibility to ensure adequate time to clear security after check-in and present themselves at the proper departure gate by flight boarding cutoff.  Acceptance of a passenger at check-in does not guarantee the aircraft will be held beyond scheduled departure.

Please make yourself familiar with the check-in and boarding times. Failure to meet these deadlines may result in the cancellation of your reservation and ineligibility for denied boarding compensation. It will also result in forfeiture of the fare paid. If you are concerned about missing your flight, please call Reservations 1hr prior to scheduled departure time for more information at 1-844-633-6294 

 

  Thunder Bay, Sioux Lookout & Red Lake

All Other Airports

 Recommended Check-In 90 minutes 60 minutes
 Check-In Deadline 60 minutes 30 minutes
 Boarding Closes 10 minutes 10 minutes