Check-In Information


We recommend allowing sufficient time at the airport for check-in, screening of checked bags and security clearance. You are required to obtain your boarding pass and check in any baggage by the check-in deadline, and be available at the departure gate to board the aircraft by the flight boarding cutoff. All passengers are required to present at least 1 piece of positive photo identification at check-in. 

Once checked in, it is the passenger’s responsibility to ensure adequate time to clear security after check-in and present themselves at the proper departure gate by flight boarding cutoff.  Acceptance of a passenger at check-in does not guarantee the aircraft will be held beyond scheduled departure.

Please make yourself familiar with the check-in and boarding times. Failure to meet these deadlines may result in the cancellation of your reservation and ineligibility for denied boarding compensation. It will also result in forfeiture of the fare paid. If you are concerned about missing your flight, please call Reservations 1hr prior to scheduled departure time for more information at 1-844-633-6294 


  Thunder Bay, Sioux Lookout and Red Lake All Other Airports
Recommended Check-In 90 minutes 60 minutes
Check-In Deadline 60 minutes 30 minutes
Boarding Closes 10 minutes 10 minutes