Air Passenger Protection Regulations

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Notice to Passengers

If you are denied boarding, your flight is cancelled or delayed at least two hours, or if your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations.

Air carriers also publish their tariffs on their websites. The tariff set out terms and conditions of carriage that apply to your travel. You may view these documents online or ask your carrier for a copy.

For more information about your passenger rights, please refer to our Air Passenger Protection Regulations Summary.  You will also find more information on the Canadian Transportation Agency’s website.