Terms & Conditions


Reservations/Fares with North Star Air

Fares are quoted on a one-way basis that include taxes and fees and are subject to change without notice.

Payment is required at the time the reservation is made.  

Our lowest fares are limited and may not be available on all flights. Some fares may only be available on certain days and times. Promotional fares may have additional fare rules (specified at the time of booking).

North Star Air offers three fare options for passengers:  Saver, Thrift and Flex fares. These options allow you to choose the features that are important to you. Your fare type determines the price, the seats you will be able to access, your baggage allowance and fees.  Ask your North Star Air agents for details at the time of booking.

All website fares are subject to change until payment has been completed.

We offer discounted fares for children and seniors. If you need to fly last minute in the event of a death or imminent death in the immediate family, we offer reduced bereavement/compassionate fares.

For Saver Fares and promotional fares, no other additional discounts can be applied.

Change / Cancellation Fees

Change and cancellation policies vary depending on the fare you have purchased. 

Cancellations of only regular priced fares are refundable  Cancellation of saver, thrift and any discounted fares with less than 24 hours notice are non-refundable.

No changes can be made within one (1) hours of the scheduled flight and a $25 change fee will apply.

Standby seats may be available and require payment to North Star Air prior to boarding.

Reservations, itineraries and tickets are non-transferable between passengers.

Prices include all taxes and fees.

No Show Policy

Passengers who do not check in for their flight will be considered a NO-SHOW.  

NO-SHOW passengers' tickets are non-refundable and non-transferable.  

Special Needs

Please notify reservations or contact your local agent prior to or during booking if you or any passengers with disabilities requires special assistance.

Any passenger who requires assistance will be pre-board on their flight.