At North Star Air, the safety and well-being of our entire network, including our passengers, customers, employees and communities, is always our number one priority.
In response to the spread of COVID-19 virus within Canada, North Star Air has undertaken a series of key actions to help protect the health and safety of our passengers, customers, employees and communities and to ensure continuity of the essential services we provide on a daily basis into the North.
We will continue to provide important updates here on our website.
Last Updated: May 15, 2020
Updates may occur at any time. Please check back regularly. Together we will get through this.
May 15, 2020
Passengers Require Pre-boarding Temperature Check
All passengers with northern destinations out of Sioux Lookout and Thunder Bay will require a temperature check prior to boarding. Any passenger with a body temperature exceeding 38C will be denied boarding. complete details here
April 20, 2020
Mandatory Face Mask for all Air Travelers
As outlined here, all air travelers must now wear a removable non-medical mask or face covering large enough to cover their mouth and nose during their travel through Canadian airports and in-flight.
At a minimum, travelers will be asked to wear the non-medical mask or face covering:
- at airport screening checkpoints;
- during the flight when they cannot physically distance from others, including at all times when they are 2 metres or less from another person, except another occupant of the person's private home; or
- as directed by an official of the air operator, the Canadian Air Transport Security Authority, a Canada Border Services Agency officer, or a Canadian public health official.
For full details, including limited exceptions to this mandatory requirement, please click here.
April 18, 2020
TEMPORARY CHANGES: Cargo Hours
Sioux Lookout and Thunder Bay cargo - closed Saturday and Sunday
Sioux Lookout weekday hours - 8:00am to 5:00pm Thunder Bay weekday hours - 9:00am to 5:00pm
April 8, 2020
Next Generation Cargo Practice Offers Maximum in Safety
We are committed to best serve our customers and mitigate the spread of COVID-19 into remote communities we serve. Our Next Generation (NG) Cargo practice offers the maximum level of safety to our customers, employees and communities we serve. Enhanced actions include:
- ready-made product skids direct from warehouse to destination store, reducing amount of touches
- In-community transfer of skids direct from aircraft to store, intact
- during in-community transfer, flight crews practice social distancing and wear appropriate PPE
April 2, 2020
North Star Air Confirms Positive Case
North Star Air has confirmed that a member of it's staff has tested positive for COVID-19. continue reading
March 28, 2020
Further Changes to Procedures: Passenger and Cargo
During these unprecented times, North Star Air is working diligently to ensure the continuity of the essential services we provide and to support the communities we serve in their desire to isolate and prevent the spread of COVID-19 into the North. continue reading
March 21, 2020
No Truth to Rumours
Rumours have been circulating on social media regarding the COVID-19 virus being confirmed amongst our staff in Pickle Lake. continue reading
March 17, 2020
Frank Kelner & North Star Air Take Key Actions in Response to Virus
In response to the spread of COVID-19 virus within Canada, North Star Air has undertaken a series of key actions to help protect the health and safety of our employees, customers and communities and to ensure continuity of the essential services we provide on a daily basis. Read complete measures here.
Reminder of Temporary Changes/Passenger Air Travel
May 15, 2020 - Passengers require pre-boarding body temperature check complete details here
April 20, 2020 - All air travelers must now wear a removable non-medical face mask.
March 30, 2020 - To ensure the safety of all passengers and Northern communities, pre boarding health checks will be conducted. If you are showing any symptons, you will not be allowed to board.
March 28, 2020 - No passengers will be able to disembark our aircraft until they have reached their final destination, including our northern bases when stopping for fuel.
March 22, 2020 - Effective immediately, for the safety of our employees and to mitigate the spread of the COVID-19 virus, we will no longer be accepting cash at any of our locations. Accepted forms of payment are debit, credit card or EMT.
March 21, 2020 - We implemented a temporary passenger schedule that reduces service frequency while maintaining service levels for every community we serve. details here View our temporary passenger schedule here
March 17, 2020 - In order to mitigate the spread, we have suspended all inflight snack and beverage services and implemented pre-travel passenger screening measures.
March 12, 2020 - As part of our safety management program, we are taking all safety precautions to safeguard everyone in our care at this time. This includes revisions to our inflight procedures, implementation of enhanced aircraft cabin grooming processes and flexible change policy. In guidance with health officials, we urge customers to not travel when sick with an acute respiratory illness. We urge customers to travel with hand sanitizing wipes.
Maintaining Safe and Reliable Operations
In response to the anticipated arrival of the CORONA-19 virus, North Star Air immediately assembled a COVID-19 Task Force and put structure in place to implement all necessary precautions and respond quickly to any challenges that arise while maintaining safe operations at all times.
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